Facility phones are now being set up through ring groups. This means each phone will have it's own number, line, and extension. In order to check the voicemail for the facility please follow the directions below:


  1. From any extension in your 8x8 system, dial 500.
  2. Enter the Ring Group extension number and press #.
  3. Enter the Ring Group voicemail password and press #.
  4. From the Main Menu:
    • Press 1 to listen to your messages.
    • Press 2 to change your greeting.
    • Press 3 to manage user preference options: change voicemail password, call waiting preferences, busy handling, ring no answer handling, Internet outage routing, and email notification preferences.
    • Press 4 to establish or change call forwarding rules. Options include: listen to, set, change, or cancel call forwarding rules.
    • Press 5 to set a specific greeting for business hours, after business hours, lunch time, meeting, weekend, and vacation.
    • Press 6 to enable or disable Announcement Only mode (e.g., your vacation greeting).
    • Press 9 to exit voicemail.


PIN's for the facilities will be set by the helpdesk as the last 6 digits of the facility phone number.


Facility Extensions:


Austin                      80007  


Raleigh                    10027


Charlotte                  20000


Cincinnati                30024


Columbus                40014


Denver                    110016


Kansas                    100009


Minneapolis             70008


St. Louis                  60012


Tampa                     50030


Walnut Creek           90013