L&E Research

Training Video: https://drive.google.com/open?id=1W3BNmuVzTSCoOF24QmEdKyB0MvMPTii7 PowerPoint Of Video: https://drive.google.com/file/d/1CDkU8TsZ_cytbFFIa...

Facility phones are now being set up through ring groups. This means each phone will have it's own number, line, and extension. In order to check the vo...

We've seen several microphone issues with 8x8 that are being caused by various issues. However, one that seems to affect all outgoing mic audio is the m...

If you are seeing this image when using web dialer then your 8x8 is in need of an update. Please go to the virtual office desktop app and run the update ...

When you are on a call, you can either transfer to the extension 460 or use Call Park soft key to enable the call parking function. Learn more here. Whi...

For overall information, you can go to: https://www.youtube.com/user/8x8Inc/playlists  VVX 150: https://www.youtube.com/watch?v=D4lOsfbUuHk&list...

SIP-ALG is a setting that is found inside the administrative menu of most routers.  According to 8x8, this setting must be disabled as 8x8's software al...

Transfer calls With warm transfer, you announce the call to the person you are transferring the call to. With a blind transfer, you send the call directly...

Check Microphone and Speaker Settings Windows Check which microphone and speakers are set to Default Device and Default Communications Device in Windo...

Here are some steps for your call recording :  1.   Go to settings (very bottom left wheel on your 8x8 screen)  and it will open a new window f...