Check Microphone and Speaker Settings

Windows

Check which microphone and speakers are set to Default Device and Default Communications Device in Windows.

  1. Navigate to the Windows Control Panel.
  2. Click Hardware and Sound > Manage audio devices > Playback and Recording tabs.
  3. Under the Playback and Record tabs, ensure your desired device is appearing and is selected.
    • Note: If your device is not appearing here, check to see if it's plugged in and turned on. If it does not appear here, consult your local IT person as the device may be faulty.

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Right click on the device you want to use and select "Set as Default Device".  A green checkmark should appear next to the icon.

Mac OS

  1. From the Apple menu, choose System Preferences.
  2. Select Sound.
  3. Click the Output or Input tab. Ensure your desired device is appearing and is selected.
    • Note: If your device is not appearing here, check to see if it's plugged in and turned on. If it does not appear here, consult your local IT person as the device may be faulty.

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Select the Correct Device on VOD (Windows & Mac)

If the Virtual Office Desktop speaker or microphone is using the wrong device for phone calls.

  1. Go to Settings(Gear).
  2. Click Audio & Video.
  3. Select your desired media devices for audio and video.

You can view the sensitivity of your microphone, as well as test your microphone and speaker audio quality via the 8x8 audio testing service.

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To set ring source for incoming calls:

  1. In the More tab, go to Settings.
  2. Click Audio & Video.
  3. Plug in or pair your headset or secondary speakers.

Under Incoming Call, you can select your secondary ring source, and set the ringtone and ring volume. Your computer remains as your primary ring source.